Below are frequently asked questions, you may find the answer for yourself

Do you offer wholesale pricing?

Yes, we offer attractive wholesale pricing for bulk buyers. Our products are retailed by many chess companies across the globe.

What is your return policy?

We offer a 30 day, no questions asked, return window on all our products. Buyer must contact us within 30 days of receipt for return instructions at sales@royalchessmall.com
After the return is approved, buyer must send the item back to our warehouse.
After we properly inspect the item, we will issue a full refund for the item.

Do you make custom chess sets?

Yes, we make customized chess sets and boards for our customers. Contact us with your idea and some photographs/ sketches and we will get back to you.

How do you accept payments?

*We accept payments via paypal.

*Buyers can directly pay via credit card also by selecting USD as a currency for checkout. This facility is currently available for chekouts in USD only.

* If either of the 2 methods don't work, buyers can contact us at sales@royalchessmall.com for a payment invoice via Payoneer.

Are there any additional costs involved on receipt?

No additional charges like customs, sales tax, VAT or GST is payable by the buyer. (Buyers in Europe & Canada may be subject to customs/ VAT as per assessment by their Customs Authorities.)

Refunds for Cancellation

In case of buyer initiated cancellations or refunds for Remote Area Orders, Buyers will be refunded with the Total Amount Paid less Paypal Fees for Issuing Refunds. (Approximately 3-4%)

How do you ship your products?

Express Shipping (4-7 business days) via Fedex/ DHL to North America, Some EU & non- EU countries (UK, Germany, Spain, Italy, belgium, Brunei, Cambodia, Denmark, France, Indonesia, Italy, Liechtenstien, Luxembourg, Macau, Malaysia, Marshall Islands, Netherlands Australia, New Zealand, Philippines, Spain, Switzerland, Taiwan, Vietnam)

Rest of the World, we ship via Indiapost.

Areas covered under Remote Locations as per DHL/ Fedex would be serviced via Indiapost.