Below are frequently asked questions, you may find the answer for yourself

How do you ship your products?

Express Shipping (4-7 business days) via Fedex/ DHL to North America, Some EU & non- EU countries (UK, Germany, Spain, Italy, belgium, Brunei, Cambodia, Denmark, France, Indonesia, Italy, Liechtenstien, Luxembourg, Macau, Malaysia, Marshall Islands, Netherlands Australia, New Zealand, Philippines, Spain, Switzerland, Taiwan, Vietnam)

Rest of the World, we ship via Indiapost.

Areas covered under Remote Locations as per DHL/ Fedex would be serviced via Indiapost.

How do you accept payments?

We accept payments via Paypal.
In countries where Paypal does not function, or for customers who would like to place orders directly via credit card, we can send them a Payment invoice via Payoneer.

What is your return policy?

We offer a 30 day, no questions asked, return window on all our products. Buyer must contact us within 30 days of receipt for return instructions at sales@royalchessmall.com
After the return is approved, buyer must send the item back to our warehouse.
After we properly inspect the item, we will issue a full refund for the item.

Refunds for Cancellation

In case of buyer initiated cancellation of order (Includes Remote Area Location Orders), the amount of transaction fees charged originally by Paypal will not be refunded. This is in line with Paypal's new policy for issuing refunds which charges us for issuing refunds. (Paypal Fees is 3-4%)

Are there any additional costs involved on receipt?

No additional charges like customs, sales tax, VAT or GST is payable by the buyer. (Buyers in Europe & Canada may be subject to customs/ VAT as per assessment by their Customs Authorities.)

Do you make custom chess sets?

Yes, we make customized chess sets and boards for our customers. Contact us with your idea and some photographs/ sketches and we will get back to you.

Do you offer wholesale pricing?

Yes, we offer attractive wholesale pricing for bulk buyers. Our products are retailed by many leading chess companies across the globe.